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Banks Need To Reassess Cross-Selling Efforts
For decades, cross-selling has been a strategic priority of banks and credit unions since earning more business from current customers is the most efficient way to achieve growth. Despite this focus, a...
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The Revenue Power of Emerging Financial Services
With interest rates remaining low and traditional fee income impacted by recent government regulations, banks and credit unions are increasingly looking for new ways to make up the shortfall in...
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Storify Recap of 'The Future of Banking' TweetChat
On August 1, dozens of financial industry leaders participated in a TweetChat to discuss the future of banking. Discussion was very fast paced, with the discussion ranked #1 as a trending discussion....
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Rethinking the Multichannel Banking Experience
In response to customer demands, banks continue to invest in increased multichannel functionality and set a goal of delivering a consistent customer experience across all channels. The result is an...
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Today's Mobile Banking Apps: Table Stakes or Cutting Edge
There is no disputing that the U.S. mobile banking landscape is changing rapidly. Larger banks are setting the stage for broader market trends, while smaller banks (and even some regional players) play...
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Top 10 Mobile Banking Mistakes
There’s plenty of great information out there for consumers about the dos and don’ts of mobile banking—password protect your device, use caution with what apps you install on your phone—but there are...
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Credit Card Satisfaction (and Confusion) Increases According to New Study
Despite being confused by the myriad of changes made by many institutions around rewards structures and terms, consumer satisfaction with their credit card issuer increased for the fourth straight year...
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Lipstick on the PFM Pig?
In an industry that is sometimes slow to innovate, Personal Financial Management (PFM) is one of the few banking applications where innovation has outpaced consumer demand. A 'hot' topic for over a...
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It's Time for Banks & Credit Unions to Embrace Change
As I travel across the country, visiting financial institutions in the midst of their annual planning cycle, it is like a trip down memory lane. While the technology and distribution channels have...
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Six Years of Financial Services Innovation
Anticipation is building as FinovateFall 2013 is returning to Manhattan on September 10 and 11 for the seventh consecutive year. With more than 70 cutting edge firms doing 7 minute demos in front of a...
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From Free to Fee: Monetizing Mobile Deposits
Is your mobile banking channel a cost center or a profit center?If your answer references that your mobile channel is 'saving you money' by diverting transactions from more costly channels, then I need...
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Ten Tips To Doing Finovate Like A Pro
I just returned from my second Finovate event in New York City and I realized that, despite being warned, I was totally unprepared for what was going to transpire when I went to my first event last...
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Banks Sit On Sideline As Tablet Growth Continues
According to PEW Research Center, tablet adoption has almost doubled over the past year and for the first time, a third (34%) of American adults currently own a tablet computing device, including...
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The Rise of PayPal as a Major Payments Player
No place in financial services is transformation and innovation more apparent than in the world of payments, where the convergence of mobile and new data-driven business models have the potential to...
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P2P Payment Simplicity Square'd
Some of the best mobile banking apps are those that make everyday tasks simpler. Two of my favorites are GoBank's Balance Bar, that lets you see your account balance without login, and Moven's...
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An Interview With Chris Skinner on Building a Digital Bank
It is becoming more and more difficult for traditional banks to compete in an increasingly digital marketplace. With most bank systems stuck in the last century, the conversion of legacy technologies...
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Bank Product Proliferation: Too Much of a Good Thing
When someone walks into your bank or credit union branch or visits online to open a new account, how many options are available to choose from? More importantly, how many different legacy products...
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Mobile Payments Growth: Just The Tip of The Iceberg?
A new report from Business Insider Intelligence on the state of the mobile payments industry shows that, while the volume of mobile payment transactions still represent just a small percentage of...
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Is Your Bank Ready For Customer 3.0
The banking industry is in the midst of a significant shift in customer behavior fueled by new channels, new competitors and new shopping behaviors. Today's customer is hyper-connected, highly informed...
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Banking Innovation For The Fat-Fingered
Financial services innovation takes many forms, but Mitek Systems believes simplifying a customer's banking life is best. A leader in the category of using the smartphone camera to simplify normally...
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